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Privacy notice

When you use our services or contact us, you trust us with your personal data. We collect, store and process this data about you to help us deliver the best possible therapeutic service. This Privacy Notice will set out what data we collect, how we collect it and what we do with it. We also provide you with some information about your privacy rights and how the law protects you.

It is important that you read this Privacy Notice together with any other detailed privacy notices we may provide when we are collecting or processing personal data about you so that you are fully informed about our privacy practices in relation to your data.

Gary Ochman T/A Thrive Therapy Services - customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post:  Office 6, Discovery Park Events Centre, Innovation Way, Discovery Park, SANDWICH, Kent, CT13 9FF, GB

Telephone:  07787 214194

Email:  admin@thrive-therapyservices.com

 

What information we collect, use, and why

We collect or use the following information to provide therapeutic and ancillary services:

  • Names and contact details

  • Addresses

  • Date of birth

  • Purchase or account history

  • Payment details (including card or bank information for transfers and direct debits)

  • Health information (including GP details, medication, and health conditions)

  • Health and safety information in regard to safeguarding

  • Website user information (including user journeys and cookie tracking)

We also collect or use the following information to provide therapeutic and ancillary services

Health information

We collect or use the following information for the administration/operation of client cases and customer accounts:

  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

  • Purchase history

  • Account information, including registration details

  • Information used for security purposes

We also collect or use the following information for the administration/operation of client cases and customer accounts:

Health information

We collect or use the following information to comply with legal requirements:

  • Name

  • Contact information

  • Health and safety information (regarding safeguarding).

We also collect or use the following information to comply with legal requirements:

  • Health information

Lawful bases

Our lawful bases for collecting or using personal information to provide therapeutic and ancillary services are:

  • Consent

  • Contract

  • Vital interests

Our lawful bases for collecting or using personal information for the administration/operation of client cases and customer accounts are:

  • Consent

  • Contract

  • Vital interests

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent

  • Contract

  • Vital interests

Where we get personal information from

  • People directly

  • Health care providers

  • Insurance companies

  • Schools, colleges, universities or other education organisations

  • Councils and other public sector organisations

How long we keep information

[Client notes and data are kept securely for 7 years.]

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.  Access to notes must be requested in writing to the Thrive administration team.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

17 July 2024

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